
For your company
Organisation & People
Module · Bought is not the same as used
The Change & Adoption Readiness Check
The graveyard of AI projects is full of tools that worked and nobody used. This module tests whether adoption is engineered or assumed: whether incentives point the right way, the works council was brought in early, staff fears were addressed honestly, training fit the actual job, and feedback changes the tool.
What the five levels look like
Every dimension in this assessment is scored 1 to 5. This is what the levels mean, dimension by dimension. The graded report diagnoses where your own answers land and what to do about it.
Incentives point right
- 1Pure extra work
- 2No clear benefit
- 3Neutral
- 4Saves them time
- 5Rewarded for using it
At the low end: A tool that costs its users time and saves only the company money will lose to the old way every day. Make sure the people using it are the people who gain from it. What good looks like: When users are rewarded for adoption, uptake takes care of itself. Keep the benefit visible and personal, not just a line in the company case.
Works council on board
- 1Not involved
- 2Informed late
- 3Consulted
- 4Involved early
- 5Co-designed the rollout
At the low end: In a co-determination culture, a works council brought in after the decision is a council that can block it, and a workforce that distrusts it. Involve them before you commit. What good looks like: A works council that co-designed the rollout is your strongest adoption channel. They carry a legitimacy management cannot buy; keep them in the loop as it scales.
Fears are addressed
- 1Ignored
- 2Vague reassurance
- 3Acknowledged
- 4Openly discussed
- 5Addressed with commitments
At the low end: Unspoken job fears do not disappear; they turn into quiet resistance. Name the question directly: does this replace people, and answer it honestly. What good looks like: Addressing fears with concrete commitments is what earns real buy-in. Keep the promises visible; adoption dies the moment staff feel misled.
Training fits the job
- 1None
- 2One-off demo
- 3Generic training
- 4Role-specific
- 5Role-specific + ongoing
At the low end: A tool nobody knows how to use in their actual workflow becomes shelfware. Build training around real tasks, not a feature tour. What good looks like: Role-specific, ongoing training is what makes a tool stick. Refresh it as the tool and the work change, so competence does not decay.
Feedback changes things
- 1No channel
- 2Complaints vanish
- 3Collected, ignored
- 4Acted on sometimes
- 5Visible closed loop
At the low end: When feedback has nowhere to go, users stop giving it and start working around the tool. Open one channel and, more importantly, act on it visibly. What good looks like: A visible closed loop turns users into co-owners of the tool. Keep showing the changes their feedback drives; that visibility is the engine of adoption.